- Arts & Culture 5937
- Business & Economics 689
- Computers 310
- Dictionaries & Encyclopedias 81
- Education & Science 74677
- Abstracts 251
- Astrology 4
- Astronomy 1
- Biology 8
- Chemistry 2221
- Coursework 15546
- Culture 9
- Diplomas 411
- Drawings 574
- Ecology 5
- Economy 83
- English 75
- Ethics, Aesthetics 3
- For Education Students 17224
- Foreign Languages 11
- Geography 2
- Geology 1
- History 89
- Maps & Atlases 5
- Mathematics 13855
- Musical Literature 2
- Pedagogics 19
- Philosophy 23
- Physics 14834
- Political Science 5
- Practical Work 101
- Psychology 60
- Religion 4
- Russian and culture of speech 8
- School Textbooks 7
- Sexology 42
- Sociology 9
- Summaries, Cribs 87
- Test Answers 150
- Tests 8455
- Textbooks for Colleges and Universities 32
- Theses 24
- To Help Graduate Students 14
- To Help the Entrant 37
- Vetting 363
- Works 13
- Информатика 10
- Engineering 3058
- Fiction 696
- House, Family & Entertainment 107
- Law 132
- Website Promotion 71
The ethics of business communication. Tests MNEPU, MEI
Refunds: 0
Uploaded: 06.10.2011
Content: 11006230213450.rar 11,57 kB
VТантал
seller information
Seller will give you a gift certificate in the amount of
Product description
Task 1.
1. The term "ethics" was introduced into circulation:
• Confucius
• Plato
• Aristotle
2. The first European moralist considered:
• Homer
• Hesiod
• Hippocrates
3. Kant's categorical imperative is formulated as follows:
• I give to you, and I gave
• Do as you think best to do for all
• Live and let live
4. The thesis put forward a non-resistance to evil:
• Leo Tolstoy
• Fyodor Dostoyevsky
• Ivan Turgenev
5. Ethics and morality relate to each other, such as:
• Science and the subject matter
• Theory and practice
• Rules and act
6. Which of the concept does not reflect the origin of morality:
• Naturalistic
• Sociological
• Utopian
7. Moral - is ...:
• The set of rules and standards of professional activity
• The set of specific rules and norms of behavior
• The set of universal rules and norms of human behavior
Task 2.
1. Which of these properties has a moral:
• The invariance
• Imperativeness
• immanence
2. Networking - is ...:
• Formal communication, when there is no desire to understand and take into account the personal characteristics of the interlocutor;
• When the estimate of another person as desired or interfering objects
• When the account for personality traits, character, age, but the interests of the business are more important than personality differences
3. What distinguishes effective from ineffective business communication?
• Effective carries great meaning
• Effective differs clearly set goal
• Effective reach the goal
4. The communicative aspect of communication reflects the desire of the partners in dialogue to:
• the exchange of information
• expand the theme of communication
• strengthening the information impact on partner
5. The interactive aspect of communication is manifested in:
• the need to respect the established norms of communication partners
• Commitment to excellence over the partner in communication
• The desire to establish the best relations
6. perceptive aspect of communication expresses the need for communication in the subjects:
• establishing friendly relations
• empathy, mutual understanding
• maintaining a high status in the communion
7. Which of the recommendations listed below are contrary to effective business communication?
• Strive to master the initiative in communication, to ensure that you no longer listen, try to show their erudition
• In the process of receiving information, do not interrupt the speaker, do not give advice, do not criticize
• Strive to be heard and understood
Task 3.
1. The sense of business communication thesis "separate people from the problem" is:
• Do not attach importance in business communication likes and dislikes
• Focus on the issues discussed, and not to the individual partner
• Resolution of problems of business communication features without considering the individual partner
2. Style of business communication is:
• The manner of behavior in business communication
• Standards of communicating in a specific situation
• Individually-typological features of the interaction partners
3. Identification of the - is:
• Sympathy and empathy to another
• Method of knowledge of another person
• The process of establishing contacts algorithm
4. Stereotyping - it
• Knowledge on the principle of "like to like"
• How to organize the information received
• The process of assessing the level of business communication
5. Reflection - is:
• Initiation of emotional experiences in a partner
• Ability to focus on itself
• Human response to particular business communication
6. In order to affect a personal relationship of employees, the manager must:
• Identify the purpose of the relationship
• personally intervene in relations
• Restrict the development of relations
7. what is mea
Additional information
Task 4.
1. Competence in business communication is:
• corresponds to the quality functional responsibilities
• The ability to objectively assess the relationship
• The ability to establish the necessary contacts
2. Analyzing their relations with subordinates, the manager must:
• Set as slave responds to the authoritarian orders
• Ensure the development of relations
• Invite qualified consultant
3. If planёrke it became clear that the plan is not executed, the supervisor should:
• Ask subordinates to make suggestions
• Place them about planned measures to address the situation
• Dismiss the most backward
4. Bilateral contacts between the boss and subordinates is important because:
• Head can believe, correctly understood his orders
• The slave can ask questions and clarify information
• Without it, people can not work
5. The approach for assessing the conflict, to discuss and find a solution which satisfies all means:
• Smoothing conflict
• The exacerbation of the conflict to an open confrontation
• Involvement of a third party
6. Head, who noted that the subordinate evinces a particular desire (for example, is actively seeking to communicate with others), shall:
• punish him
• Add to the conditions that impede communication
• Place in the environment where such behavior is part of the work process
7. Between people objectively there are personal relationships. It can be argued that:
• Healthy relationships contribute to achieving the organization's objectives
• The nature of a personal relationship unrelated to the successful work
• Personal relations must be strictly limited
Task 5.
1. To encourage the person to do something, you must first of all:
• Create conditions for the performance of work
• Make him want to do it
• to be kind and friendly approach
2. In order to attract anyone to his side must first:
• Convince him that is a sincere friend
• Create the impression he had of importance
• Give people the opportunity to "save face"
3. The expression, which is not conducive to dialogue in an interview:
• you will be interested to know ...
• I want to talk with you ...
• I want to talk to you ...
4. How should I behave with the disinterested companion:
• Ask questions informative, giving an interview attractive shape
• Provide an opportunity to formulate interim opinion
• Thanks for the contribution to the conversation
5. How to deal with an eager conversationalist:
• At clarify and address issues
• Do not allow any criticism
• Always stay cool and competent
6. how to deal with an uncertain interlocutor:
• interest him and offer to take an equal position in a conversation
• encourage him to help formulate thoughts
• try to find out what interests him personally
7. "Body Language" is:
• The motor reaction to the circumstances of human communication
• The means of targeting companion
• Preparation and transmission of information by means of gestures, postures, facial expressions
Task 6.
1. How do you know the saying "Nature gave man two ears, but only one language":
• It is necessary to listen more than talk
• If you want to listen to - stop talking
• to obtain a lot of information
2. Conflict - is:
• conflict of opinion
• the dispute, the debate on sensitive issues
• confrontation motives or judgment
3. Conflict situation - is:
• accidental collision of interests of subjects
• The accumulated contradictions activity
• The confrontation to clarify the relationship
4. The incident - is:
• The confluence of circumstances as a pretext for conflict
• The real reason for the conflict
• The accumulated contradictions
5. The cause of the conflict - is:
• Opposing motives subjects interaction
• The confluence of circumstances that cause conflict
• The events, situatio
Feedback
2| Period | |||
| 1 month | 3 months | 12 months | |
| 0 | 0 | 0 | |
| 0 | 0 | 0 | |
