Virtuoso telephone communication

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Uploaded: 25.08.2016
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You are holding a book of experienced coaches, consultants, sales and business communications. This is a practical guide for samotreninga, which contains specific recommendations and verbal clichés of telephone communications, verified by time and practice. The purpose of the book - to strengthen the competence, management skills telephone contact and, as a consequence, the effectiveness of specialists in telephone communications with clients. This book can be a tool in the formation of corporate telephone communication standards.

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It will still be interesting to specialists in sales, service operators and call centers, reception service professionals, trainers conducting the training through telephone communications.

From me personally:
One of the best books on the practice telephone sales. I advise everyone to reading


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