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Business communication. Tests with answers RIU (14 jobs)
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Task 1
Question 1. The ethics of business communication based on knowledge:
1) Sociology;
2) psychology;
3) management;
4) Logic;
5) all of the above disciplines.
Question 2: What is communication?
1) a conversation between two or more people;
2) the dispute;
3) the interaction between subject and object;
4) the interaction of people with the purpose of exchanging information;
5) joint vacation.
Question 3. What is the main objective of business communication?
1) productive cooperation;
2) strict regulation of control and hierarchical juxtaposition managed;
3) To establish interpersonal contacts;
4) the search for the "right" people to solve production issues;
5) The search for the "right" people to solve personal and business issues.
Question 4: What is the ruling Dale Carnegie builds in the most important law of human behavior?
1) say that the interests of your interlocutor.
2) Instil interlocutor conscious of its importance and do it sincerely;
3) Encourage others to talk about themselves;
4) a genuine interest in other people;
5) Smile.
Question 5. What can be considered a characteristic difference between the Americans?
1) Manifestation of genuine interest to the problems of the business partner;
2) they can not listen;
3) The ability to smile;
4) speak only of himself;
5) many of them are losers.
Task 2
Question 1: What kind of person says a lot smarter than others?
1) short-tempered man, constantly cranky;
2) a person cheerful, no difficulties in communicating;
3) persons uncommunicative;
4) a person with low self-esteem;
5) a person with high self-esteem.
Question 2. Find the definition of dominance irrelevant point. A person with a dominant character behaves in relation to the other party:
1) from the standpoint of superiority;
2) gives to convince himself, though inwardly disagree;
3) there is no doubt like "Is it appropriate";
4) does not accept the objection; often interrupts;
5) tends to influence the interlocutor.
Question 3. Which of the following items do not match the characteristics of psychological rigidity?
Additional information
1) life optimism;
2) the difficulty in making their own decisions;
3) the manner of speech and haste to rush to answer the interlocutor;
4) tend to clarify decisions already taken;
5) the desire to be active.
Question 4. Why hampered communication with introverts?
1) attempts to penetrate other problems;
2) it is difficult to switch from their own, internal train of thought in the dialogue;
3) They are quick-tempered and aggressive at times;
4) looks too emotional;
5) They are carefree, optimistic.
Question 5. People who are inherent in such a communicative qualities like extroversion:
1) sociable, talkative, carefree;
2) restrained in communication, self-conscious life;
3) sociable, but good control of their emotions;
4) it is difficult to switch from the internal line of thought in the dialogue;
5) The responsible decision-making.
Activity 3
Question 1. verbal means of communication include:
1) gestures;
2) posture;
3) oral and written language;
4) The tone of voice.
5) mimicry
Question 2. Whose perception of the image of another person more objectively?
1) a person with a positive self-esteem, adapted to the environment;
2) emotional women;
3) a person authoritarian;
4) conformal (prone-serving) of the person;
5) a person with low self-esteem.
Question 3. According to the Australian expert A.Piza, the greatest amount of information from the other person is transferred to us by:
1) speech;
2) facial expressions, gestures, posture;
3) The tone of voice and intonation;
4) tactile and muscular form;
5) of verbal and non-verbal communication.
Question 4. Continue the phrase: "The external manifestation of hardness -...":
1) the habit of wrinkle his nose, chin drawn;
2) high raised shoulders, vague and unclear pronunciation;
3) direct public opinion, shuffling gait;
4) his head thrown back, the way to stand with his legs apart;
5) rich, friendly facial expressions, open look straight.
Question 5. Which of the following factors may adversely affect the atmosphere of communication at the first meeting?
1) glasses with tinted windows ....
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