Crib on the psychology of business communication DOC

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(Exam omission Pugs them. Stolypin)
The concept of "communication process."
Types of communication.
Reasons for poor communication.
Communication Strategies.
Types of communication.
Methods of establishing contacts.
Terms of persuasion of the interlocutor.
Laws of argument and persuasion.
Receptions behavior interlocutors during a dispute.
Practical advice conducting business conversations.
Doing business negotiations.
The content of the negotiations.
The main disadvantages of negotiating.
Recommendations for negotiating.
Business conversation as a special kind of business communication.
The concept of speech etiquette.
Basic requirements for a business conversation.
The basic laws of logic and their use in everyday speech.
Logical reasoning rules.
Ways to refute the arguments of the opponent.
Creating a favorable psychological climate.
Making a good impression of themselves.
The techniques of active listening interlocutor.
Raising issues and technology answers to them.
Methods of protection against incorrect interlocutors.
Tactics behavior interlocutors of different psychological types.
The classification of psychological types of interlocutors.
Characteristics of non-verbal conversation in the business practice.
Non-verbal means of improving the business status.
Gestures and postures of the interlocutor. General characteristics.
Total 36 questions


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