Terms for buyers in Plati

First of all, it is important to understand: you are purchasing an electronic product that cannot be touched or tested before payment. As practice shows, most misunderstandings in online purchases arise from hasty decisions - when the buyer has not carefully familiarized himself with the description, terms of sale or delivery. Therefore, do not rush. Spend a little time to carefully study all the information about the product and its seller - this will help to avoid unpleasant surprises.

When selecting an item, we strongly recommend that you:

• Before buying, please read the product description carefully and make sure that it meets your expectations. All information is provided by the seller, and from the description it should be clear what exactly you will receive after payment. If you have any questions or doubts - be sure to contact the seller directly, as it is he who has full information about the product.

• Pay attention to the number of sales of the selected product and the presence of reviews. If among them there are negative ones - this is a reason to think, study the description more carefully and ask the seller clarifying questions. Do not ignore such signals - they will help you make an informed decision and avoid an unsuccessful purchase.

• Check out the seller's information page. Pay attention to what contact information he has provided - e-mail, messengers or other means of communication. Up-to-date and detailed contact information is an important sign of a reliable seller.

• Pay attention to the seller's rating - this is the main indicator of its reputation on our trading platform. Rating is formed solely on the basis of feedback from real buyers who have made a purchase. Positive feedback increases the rating by an amount equal to (price of goods in USD / 100), and negative - reduces it by (price of goods in USD / 10). The higher the rating, the higher the level of trust in the seller.

Please note: our marketplace may sell in-game currency and other items with delayed delivery. In most of these cases, you will receive a unique code immediately after payment. This code must be given to the seller - in exchange for the product or service specified in the description. Read the seller's instructions carefully to avoid misunderstandings.

To pay for the product, click the “Buy Now” button on the card page or add the product to the cart. When you proceed to payment, the system will direct you to the secure gateway Digiseller.market. There you can choose a convenient payment method, specify your email and, following the instructions of the system, complete the purchase.

Plati is a marketplace with instant delivery of digital goods. You get access to the product immediately after payment - no waiting. In addition, a copy of the purchase is automatically sent to the e-mail specified during payment. If you have purchased a book or program - a download link will be provided. If you purchase a prepaid card - you will receive its details (code or scan-image). If at payment or receipt of goods there was a failure, but the funds were written off - do not worry. You can always get paid goods in the section My purchases. Quickly go there is available from any page of the site - use the button “My Purchases” in the upper right corner. Also we remind you: a copy of the purchase is automatically sent to the e-mail specified during payment.

Leave feedback on every item purchased on our marketplace - you can change it if you need to. To do this, go to My purchases, log in and in the table with your orders click on the name of the desired order. Recall that reviews affect the seller's rating. In addition, a negative review (rating “bad”) temporarily blocks the seller's activity if his rating has become negative. Please note: you can leave a negative feedback no later than 60 days from the date of purchase.

First of all, do not worry or panic. Most misunderstandings arise because either the buyer has not carefully read the seller's terms and conditions and product description, or the seller has not clearly explained what he is selling and how.

So, if you believe you have been a victim of fraud, your sequence of action should be as follows:

1. First of all, read the product description and terms of purchase carefully again. If you were inattentive, contact the seller, explain the situation and try to resolve the issue with him. Most likely, the seller will meet you halfway.

2. If you believe that the product you received is not as described, please leave a negative review of the product. To do this in the section My purchases, log in, select the desired product and leave a review with a rating of “bad”. If within 24 hours the seller does not leave a comment on your review or does not contact you, inform the administrator of the trading platform with the order number.

   1. If a seller's rating becomes negative, all of their products are automatically blocked. The seller will be notified to contact you to resolve the situation. If within 3 days he fails to provide convincing arguments to challenge the feedback, Plati administration will refund your funds from the seller's account - minus a 1.5% service fee.

   Attention! Regardless of payment method, refund is possible only to WebMoney wallet, cell phone account of Russian operator, Russian bank card, USDT (TRC20) wallet or Digiseller gift card. Additional costs associated with conversion of electronic currencies are not compensated. The exception is the refund when paying via PayPal - it is made within the regulations of the PayPal user agreement.

3. Using the internal order correspondence in the My Purchases area, contact the seller and try to resolve the problem.

4. If the matter cannot be settled amicably and you intend to appeal to WebMoney Arbitration or court, Plati will act as a witness to the transaction. Upon request, we will provide all available information about the seller, as well as details of the disputed transaction, including the date, amount, terms of the transaction and correspondence between the parties.