BUSINESS COMMUNICATION (answers to the test)

Task 1
Item 1. Business communication based on knowledge:
1. Sociology;
2. Psychology;
3. Management;
4. Logic;
5. All the above disciplines.
Question 2. The verbal means of communication include:
1. speaking;
2. The written word
3. The oral and written language;
4. The tone of voice;
5. mimicry.
Question 3. Which of the following means of communication are non-verbal?
1. gestures;
2. posture;
3. mimicry;
4. All the above;
5. The expression on his face.
Question 4. Whose perception of the image of another person more objectively?
1. a person with a positive self-esteem, adapted to the environment;
2. emotional woman;
3. The authoritarian type of person;
4. conformal (prone-serving) of the person;
5. The person with low self-esteem.
Question 5. What does not apply to external displays hardness?
1. his head thrown back;
2. The manner of standing, legs wide apart;
3. The habit of sitting, legs crossed;
4. The manner of keeping his hands behind his back;
5. straight open look.


Task 2
Question 1.Po approval A.Piza Australian expert, the greatest amount of information from the other person is transferred to us by:
1. The words;
2. facial expressions, gestures, posture;
3. The tone of voice and intonation;
4. audio equipment;
5. all above listed equally.
Question 2. For effective business meetings, interviews and negotiations:
1. The need to monitor their movements and facial expressions;
2. try to interpret the reaction partner;
3. To understand the language of non-verbal communication components;
4. own non-verbal methods;
5. to use all of the above points.
Question 3. Equality of the participants, the free exchange of opinions and points of view involves a conversation:
1. for the "T" - shaped table;
2. The round table;
3. for the coffee table;
4. for the "U" - shaped table;
5. This psychological aspect is not taken into account.
Question 4. What of these factors could adversely affect the atmosphere of communication at the first meeting?
1. sunglasses with tinted windows;
2. situating glance
3. friendly smile
4. strict business suit
5. handshake
Question 5. What position does not indicate a desire to dominate?
1. Both hands on hips;
2. one hand on his hip, the other leans against the wall;
3. The head slightly raised;
4. The original sign up a partner;
5. sit casually throwing his legs.

Activity 3
Question 1: What type of gestures have the greatest national and cultural identity, and vary considerably depending on the country?
1. gestures illustrators;
2. gestures regulators;
3. gestures adapters;
4. gestures of characters;
5. All of the above.
Question 2: In what cases are used gestures illustrators?
1. to clarify what has been said in words;
2. to enhance the various aspects of the message;
3. to highlight the key points of the conversation;
4. indication of the direction of the hand;
5. In all the above cases.
Question 3. Which of the following is not a sign gestures controller?
1. greeting handshake;
2. frequent nods his head - to speed up the conversation;
3. slow nods his head - evince interest in the conversation;
4. raised up the index finger - the desire to interrupt the conversation at that place or object;
5. American icon "OK", meaning "all is well".
Question 4. In these embodiments, find one that does not involve the use of gestures adapters?
1. In situations of stress;
2. in difficult situations;
3. to clarify what has been said;
4. serve as a sign of experience;
5. All