Conflictology answers Synergy MFPU (Test 100 points)

Conflictology answers Synergy (Tests 100 points) 30 questions assessment Excellent

Errors in soft and hard confrontation include ...
departure from the topic
quick reconciliation
compromises
oncoming, stronger conflicts

Constructive conflict at work is based on
objective reasons
subjective reasons
wrong actions of the leader
wrong actions of the manager or subordinates

"Reporting an incident" in a controlled conflict is
audio recording of the incident
video recording of the incident
a more complete description of the situation with an assessment of what happened from the victim
brief description of the facts of the situation

The characteristics of the "cold world" include ...
fulfillment of obligations
tactful help
compliance with etiquette
no negative ratings

Conflicts at work are caused by ...
wages below the industry average
work schedule that does not coincide with the spouse´s work schedule
low discipline
having conflicting goals

A compromise strategy in conflict management involves ...
reaching consensus when the parties fully satisfy their interests
reaching agreements under which the contradiction that has arisen is temporarily removed in case of mutual concessions
striving to achieve the satisfaction of YOUR interests to the detriment of another, and in case of resistance - fixing the achieved result
lack of tendency for one of the partners or all parties to achieve their own goals

To resolve a non-random conflict ...
it is necessary to eliminate the conflict in the situation and to exhaust the conflict
it is necessary either to eliminate the conflict situation, or to exhaust the conflict
you can only eliminate the conflict situation
you can only exhaust the conflict

The reasons for the conflict are ...
inability to make responsible decisions
excess of information
forced situation
occurrence of obligations

It is not true that the negotiation functions include ... the function
informational
communicative
regulatory
financial

When negotiating with representatives of other cultures, special attention must be paid ...
organizational skills of the party preparing the negotiations
peculiarities of culture, mentality of opponents
previous experience of negotiations with representatives of this culture
the size of losses and insurance of RISKS in case the negotiations are unsuccessful

Among the principles that it is desirable to be guided by in the negotiations -
separate people from the problem
force an opponent to seek solutions
discuss an opponent´s actions
do not evaluate people

Family conflicts are often associated with ...
disappointment in a partner
intolerance of the spouse´s habits
the number of children from a previous marriage of one of the partners
work schedules of one of the partners

Background factors during manipulative influence
soften the effect of exposure
enhance the effect of exposure
help the initiator to influence

The first stage of negotiations is ... negotiations
defining goals
determination of the budget
selection of the venue
arena search

Negotiation technique "fogging" involves ...
partial disagreement with the words of the opponent
complete disagreement with the words of the opponent
partial agreement with the words of the opponent
reframing what the opponent said with subsequent consent

How a person responds to conflict situations is ...
confrontation, accommodation., compromise, avoidance and cooperation
confrontation, competition, avoidance .. cooperation and avoidance
compromise, cooperation, avoidance, confrontation and win-win
compromise, partial concession, avoidance, accommodation and win-win

A two-dimensional model for diagnosing personality behavior in a conflict situation was proposed by
K. Thomas
A.P. Egides
Z.P. Sheinov
AND I. Antsupov

The characteristics of the "warm world" include ...
compliance with etiquette
positive and negative scenes
doing more than expect