On February 3, 2003, while working when posting correspondence in the courtyard of a residential building, Nikitina, an employee of the 17th post office, had an accident (slipped on a track not cleared of ice), resulting in a fracture of her right fingers and damage to the tendons of the hand. Immediately after the injury, she returned to the department and informed the deputy head of the communications department about the incident. After contacting the trauma center, Nikitina was relieved of her duties. Two months later, Nikitina went to work and asked for an accident report, but the management of the communications department did not respond to her request. Nikitina sought advice from the local branch of the regional committee of trade unions.
What actions should the employer take in this situation and what should the employee do? As a trade union lawyer, give a reasoned answer.