Modern technologies of interaction of the bank ANSWERS

Modern technologies of interaction between the bank and enterprises (answers to the Synergy tests)
Passed 29 out of 30 (Excellent 97 points)

The main channels for receiving payment orders from individuals and legal entities are ...
Front messages
Swift messages
PC messages

The bank´s modern technologies enable clients ...
transfer of loan obligations to a third party
deferred loan payment
carrying out annuity and differentiated payments on loans

Internet acquiring (IE) is ...
an algorithm that combines disparate information from service providers with whom the bank has entered into an agreement to accept payments into a single system
technology for accepting payment cards via the Internet
a specialized organization or a dedicated subdivision in an organization dealing with the processing of calls and informing via voice communication channels

It is not true that the integration of the contact center with the CRM system allows bank employees ...
upon an incoming call to the operator, see the client´s card on the monitor screen
reduce dialing time
automatically issue loans

The billing system must be integrated ...
with bank offices, a network of payment terminals and ATMs, as well as with an Internet bank for individuals
only with bank offices
only with a network of payment terminals and ATMs

The effectiveness of sales channels directly depends on ...
convenience, mobility and speed of customer service
filling the bank´s website
billing system

The purpose of data processing centers (DPC) is to provide ...
guaranteed trouble-free operation of the bank´s information system with specified levels of availability, reliability, security and manageability
guaranteed and trouble-free access to the bank´s website
guaranteed uptime of the bank´s credit system

The Client-Bank system is used by Russian banks with ...
1990s
2000s
2010s

For more efficient processing of calls, the operators of the bank´s contact center ...
organized in a two-link system
organized in a multi-link system
can be organized into a two-link or multi-link system

Billing is ...
an algorithm that combines disparate information from service providers with whom the bank has entered into an agreement to accept payments into a single system
technology for accepting payment cards via the Internet
a specialized organization or a dedicated subdivision in an organization dealing with the processing of calls and informing via voice communication channels

The second name of the trading terminal is ...
POS
imprinter
ATM

The basic complex of automated banking systems allows you to organize fast and high-quality customer service ...
on a wide range of services
mainly for settlements using plastic cards
mainly on credit and deposit operations

The bank uses ... sales
three main channels
five main channels
six main channels

In the Russian market of automated banking systems, offers are mainly formed by ... manufacturers
European
American
domestic

The market leader for CRM software is ...
Oracle Siebel
Bank online
Microsoft CRM

It is not true that through the "Client-Bank"
you can send payments
you can send registers for crediting funds to the salary cards of employees of the enterprise
it is possible to log into the Internet bank for individuals

Plastic smart cards allow ...
allow you to read information from a magnetic strip
do not go through the authorization procedure and work offline
quickly transfer information from an embossed card to a special self-copying form

The development of automated banking systems (ABS) has passed ... stages
three stages
five stages
six stages