Practical Guide for Business Process Reengineering. Book Michael Robson and Philip Ullah

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Uploaded: 05.03.2002
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EBook Format: Microsoft Word 2000. The book contains 148 pages.
Table of contents
Preface to the Russian edition 2
Foreword 3
Chapter 1. Introduction to business process reengineering 4
Roots BPO 5
Why do I need to implement BPR? 6
What is a BPO? 7
In what situations is suitable BPO? 10
Chapter 2: Managing by processes 13
Problems of functional management 14
Business Processes 16
The boundaries of processes 18
The main and auxiliary processes 19
Benefits of Process Control 19
Process control in practice 21
Cross-functional problem-solving 21
Description and process management 21
Process structure 23
Chapter 3. Overview of business process reengineering 28
So what is a BPO? 28
Do we really need a BPO? 31
How do you solve human problems? 32
What could go wrong? 34
The probability of success equal to the probability of BPO 36
When should I start? 36
How do you start? 36
How do you choose to process reengineering? 36
What resources are required to conduct BPR project? 37
How long does the BPO project? 38
Chapter 4. Requirements for Success 39
The role of senior managers 39
Understanding the BPO space, among other initiatives 41
Communication with the staff. 43
Develop policies to reduce the number of jobs 44
The constant need to manage change 47
Chapter 5. Roles and Resources 49
Owner of 49
Choosing the owner of 51
Team leader 53
Selection of team leader 53
Communicator 55
Choosing an assistant communicator 56
An external consultant 58
Selection of the consultant 59
Coordinator 60
Choosing the coordinator 60
Team members 61
Selection of team members 61
Resources for projects of reengineering business processes 63
Chapter 6. Creating the structure of business process reengineering 65
Chapter 7. Understanding the process 76
The boundaries of processes 77
Customer requirements 79
Measuring the current process 81
The development of a new vision of 84
Formulate a positive vision 86
Affirm proof 86
Description of context 86
Find out how the vision will be understood and supported by those who will reach his 87
Make sure that the vision of environmentally friendly 87
Chapter 8. Creating a process map 88
Structural analysis of the processes 88
Driving an environment of 89
Charts information flows 90
Isolation Levels information flows 91
Recommendations for the use of SPA 93
Schemes of algorithms 95
Maximizing the use of SPA 98
Chapter 9. Tools 102
The role of creativity in the process of re-engineering 102
Factors helpers 106
The role of information technology 106
Electronic Data Interchange 107
Expert Systems 108
Network 108
Decision Support Systems 109
Factors related to the management staff 110
Autonomous work groups 110
Lifetime employment 111
Career Planning


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