Service approach to management (all Synergy answers)

All Answers to the test Service approach in information technology management. Score 97/100 points.
Questions for the test are listed below, after purchase you will receive a file with marked answers.
1. The main stages of reactive problem management include ...
2. The service delivery process ensures ...
3. It is not true that configuration identification activities include ...
4. The availability management process allows ...
5. Providing the necessary processing and storage capacity at the right time in a cost-effective manner, while ensuring the right balance in the IT organization, is called a management process ...
6. A detailed description of the problem contains information ...
7.change is a category that includes changes that do not comply with agreed change management policies or are explicitly prohibited
8. Configuration status and reporting activities include ...
9. Outsourcing contracts vary greatly in terms of ...
10. The functions of the service level management process include ...
11. It is not true that the activities of the asset management process include ...
12. The work of the virtual support service Service Desk has such limitations as ...
13. ITIL recommends the allocation of such categories of costs for the provision of IT services as ...
14. The advantages of the service approach in business include ...
15. The benefits of a full release include ...
16. The incident management procedure involves steps such as ...
17. ... is the ability of the end user to perform standard operations of a given IT service in a unit of time
18.Releases often help fix a number of known bugs, including known workarounds and quick fixes
19. It is not true that the Management Process is part of the ITIL / ITSM Service Maintenance Process Group ...
20. The purpose of the release management process is ...
21. The purpose of the problem management process is to ...
22. is a technique that helps the team generate ideas that should not be criticized and analyzed.
23. is the time interval during which the information service is responsible for the operability of the IT service
24. The capacity management process performs functions such as ...
25. is the body that exists to approve changes and to assist change management process managers in assessing and prioritizing change
26. The accessibility management process performs functions such as ...
27. Change requests have many reasons, for example: ...
28. The advantages of the ITIL standard are ...
29. The capacity management process allows ...
30. The tasks of IT service continuity management include ...
31. The introduction of a capacity management process in IT technologies prevents
32. The asset management process allows ...
33. The advantage of a batch release is ...
34. ... is a database used to store configuration records throughout their life cycle
35. With… a priority value due to the impact, the change cannot be postponed until the next scheduled release
36. Customers and users should conduct all communication through a single point of contact, which is called ...
37. When implementing service asset and configuration management, it is necessary to take into account possible complexities such as ...
38. Problem management includes ... management
39. The Incident Record Incident Management Process provides information ...
40. To assess the performance of the process, performance indicators use indicators such as ...
41. The management process ... is designed to diagnose the root causes of incidents and find solutions to eliminate them
42. The configuration management system contains information ...
43. It is not true that the typical categories of change include ...