CONFLICTOLOGY TESTS RIU TANTAL MEI

Task 1.

Question 1. What is the conflict leads to a decrease in personal satisfaction, group cooperation, the efficiency of the organization?

1) functional;

2) interpersonal;

3) group;

4) dysfunctional;

5) personality.

Question 2. What is the conflict?

1) is a special type of interaction of social forces in which the actions of one hand, faced with opposition from the other, make it impossible for the realization of its goals and interests;

2) is a special kind of impact on the head of a slave;

3) this massive clash of workers due to their dissatisfaction over the delay in payment of wages;

4) This special measure exposure of workers who do not perform the work assigned to them;

5) the science of the ability to control the workplace.

Question 3. What is the stage of the conflict for some external event actuates the conflicting parties?

1) conflict;

2) Provisional;

3) the resolution of the conflict;

4) pre-conflict;

5) post-conflict.

Question 4: What happens at a post-conflict stage?

1) finding ways to complete resolution of the conflict;

2) accumulation and sharpening of contradictions in the system of interpersonal and group relations in force appeared divergence of interests, values \u200b\u200band attitudes of the subjects of conflict interaction;

3) conflict of interest at this stage takes the form of sharp differences that individuals and social groups not only seek a settlement, but in every way aggravates;

4) Efforts for the final elimination of conflicts of interests, goals, objectives, eliminated social and psychological tensions and cease any struggle;

5) some external event actuates the conflicting parties.

Question 5. What happens if after selecting forms of interaction going on avoiding interaction of one of the parties?

1) the potential conflict;

2) open conflict;

3) the absence of conflict;

4) Development of a compromise;

5) closed the conflict.

Task 2.



Question 1: What are the causes of interpersonal conflicts?

1) the shortcomings related to the organization of labor, regulation, use of moral and material incentives;

2) difficulties and tensions associated with interpersonal relationships within the team;

3) defects in the field of management, recruitment and placement of personnel in accordance with the qualifications and psychological characteristics;

4) the wrong style of leadership;

5) all of the above.

Question 2. What can not be the cause of the conflict?

1) the sharpness and brutality in dealing with subordinates;

2) a false understanding of the unity of command and administration;

3) Head of principle;

4) callousness and indifference to the needs of subordinates;

5) psychological compatibility.

Question 3. What helps to prevent conflict situations?

1) openness and simplicity of the head;

2) the ability to notice the positive and negative reactions to their behavior;

3) a sober assessment of their abilities and achievements;

4) the content of paragraphs 1.2;

5) the content of paragraphs 2.3.

Question 4: What is conflict prevention?

1) medical research among subordinates;

2) the employee's supervisor timely assistance in its work;

3) timely implementation of measures to limit the likelihood of conflict and the regulation of its development in a given direction;

4) pre-planned event for the introduction of new work rules and new conditions in the workplace;

5) Training of an employee who is moving up the career ladder.

Question 5: What should be taken into account in the selection of measures to overcome the conflict?

1) The economic situation in the country;

2) the interests of the Parties to the confrontation;

3) The objectives of the organization;

4) the interests of one of the confla