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Exam papers

By discipline "Quality Management" (HRM 96) RIU TANTAL
Task 1

Give a detailed description of the methods of certification used in your enterprise. As part of the response is necessary to disclose the following: a definition of certification, certification methods, certifications, key documents and stages of certification, as well as what kinds of certificates are used in your company, their purpose and structure of certification for the enterprise in question.
Task 2

Develop a program to improve the quality of your company specifying the position held. The program must contain at least 8 activities and takes the form of table. 2. Draw conclusions about what performance measures increased in the course of events.
Activity 3

Using additional sources of literature and materials studied within the framework of development of the discipline of quality management, describe how work is underway to improve the quality in Europe at the present stage. What are the distinctive features of the European approach to quality management. You can compare the western and eastern approaches to the quality of products.


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